Refund Policy

1. Try before you pay

Every new account gets a 7-day free trial with no payment details required. The trial lets you sample all seven parts so you can judge the service before spending anything.

Nothing is charged during the trial, so there is nothing to refund for it.

2. You are never charged automatically

Each payment is a one-off charge for a fixed period. There is no automatic renewal and no stored payment method.

This means you will never see an unexpected charge from us, and there is no subscription to cancel.

3. Refund window

You can request a full refund within 7 days of payment, provided you have not substantially used the paid features since paying — that is, you have not completed drills beyond the trial limits and have not generated a study plan.

• Within 7 days and paid features essentially unused: full refund.
• Within 7 days but paid features used: we review case by case and may offer a partial refund.
• After 7 days: we do not generally refund, because access has been delivered for the period purchased.

4. We always refund these

Regardless of the window above, we refund in full when:

• You were charged more than once for the same purchase.
• Your payment succeeded but your account was not upgraded, and we cannot fix it.
• The service was unavailable for an extended period during your paid plan.
• You were charged by mistake or without authorisation.

5. How to request a refund

Email nawin.dev.th@gmail.com from the address on your account, including the date of payment and the amount. We aim to reply within 3 business days.

6. How refunds are paid

Refunds are returned through PromptPay to the account used for payment. Our payment processor usually completes this within 5–15 business days, depending on your bank.

Refunds are issued in Thai Baht for the amount paid. We do not charge a processing fee.

7. After a refund

When a refund is issued, paid access ends and the account returns to its unpaid state. Your practice history and progress are kept.

8. Contact

Nawin Sundaraketu (นวินทร์ สุนทรเกตุ) — nawin.dev.th@gmail.com